For queries about your TalkTalk broadband service.
on 12-11-2021 02:46 PM
I posted this yesterday but it's gone!!!!!!!!! I have the new(ish) router to give me Fibre 35 and I cannot link my printer to it. I have contacted Epson and they told me to find out the following from Talktalk. Is the router running on dual band? My printer only supports 2.4ghz frequency and not 5ghz. Also the channel of the network needs to be set to 1, 6, or 11. Can anyone help and hopefully this question won't disappear this time!
on 19-11-2021 12:47 PM
Hi Dilcia
I'm so glad to hear that this is now working, thanks for letting us know.
Debbie 🙂
on 19-11-2021 12:45 PM
Thanks to everyone!! I have my new router and did the connections as per my previous post as per Epson instructions. It was a bit weird as the WIFI red and green both were on NOT flashing. However, I went on to the laptop and did a printer connection test and it worked. Thank you all again !!!
on 15-11-2021 09:15 AM
Hi Dilcia
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 15-11-2021 09:01 AM
Yes please and I hope that will sort it!!
on 15-11-2021 06:16 AM
Hi Dilcia
I'm sorry for the delay.
Would you like me to send a replacement router for testing?
Thanks
Debbie
on 14-11-2021 01:10 PM
Then let's try a different router. I will ask TalkTalk on your behalf to consider doing this. They won't reply now until at least tomorrow.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 14-11-2021 01:06 PM
I did exactly as you said and tried it again and the Wifi is flashing red so it didn't work. Help!!
on 13-11-2021 11:37 AM
OK, the Huawei HG635, thanks for that. Please log into the router from a web browser by typing 192.168.1.1 in the address bar. You will need a username & password, by default both of these are:-
admin
Then go to:-
Home Network > Wireless Access > Wireless Network Protected Setup
Ensure that Enable WPS is ticked and the option WPS by pushbutton is selected and then click Save.
Then try again & let me know if it works.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-11-2021 11:16 AM
Sorry not very good at all this. On the back it says super router HG6365 is that it?
on 13-11-2021 10:33 AM
Hi @Dilcia
TALKTALK28B06E is your network name (SSID), not the make/model of the router. WPS may well be disabled in your router, but I can't tell you how to check this & enable it if required, without knowing which router that you have. There should be a label on the rear of it that has this information on it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-11-2021 10:31 AM
The router is TALKTALK28B06E and the printer is Epson XP245 expression home.
on 13-11-2021 10:26 AM
Sorry I did this but it didn't work. See my reply to Keith
on 13-11-2021 10:19 AM
I followed the explanation from Epson and it didn't work so they told me to contact Talktalk. as below
Please follow the instructions I am sending below precisely and in the order they are written in to help connect the printer.
This did not work so I replied to them and they gave me the instructions as I put at the beginning of this post.
on 12-11-2021 06:37 PM
I do not know if this solution will be of any help but it may be worth a try.
on 28-07-2021 03:39 PM
This is taken from the manuals available for your printer here;
https://www.epson.co.uk/support?productID=20002#manuals
The most relevant bit I have copied and pasted below for you;
Making Wi-Fi Settings by Push Button Setup
Hold down the [WPS] button on the access point until the security light flashes. (the WPS button on the router itself)
If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.
Network connection from printer;
Press and hold WiFi button on the printer's control panel until the green light on the left and the orange light on the right alternately blink (approximately 3 seconds).
The connection setting will start.
Green light on the left and orange light on the right will simultaneously turn on when the connection is established.
Orange light on the right will be automatically turned off within 5minutes.
Note:
The printer is in a connection error status when green light on the left is off and orange light on the right is blinking.
After clearing the printer error by pressing the WiFi button on the control panel, reboot the access point, place it close to the printer and try again.
Hope this helps
on 12-11-2021 02:52 PM
Which make/model of TalkTalk router do you have & what model number is your Epson printer? Are you trying to connect via WPS or manually entering the password? If your printer only supports the 2.4GHz band, it is irrelevant if it is dual-band or not, as these routers support both the 2.4 & 5GHz bands.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?