cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Privacy warning Query has appeared and it effects connection

Joey010587
First Timer
Private Message TalkTalk
Message 9 of 9

IMG_0428.png

 can someone explain what’s happening with this? Privacy warning?  Has appeared recently and it’s effecting my connection. How do we resolve it? Thanks 

Joe
0 Likes
8 REPLIES 8

AldridgeAndy
Super Duper Contributor
Private Message TalkTalk
Message 1 of 9

I’ve seen this warning displayed on iPhones if you disable “private WiFi address” in your WiFi Networks Settings. 

Private WiFi address stops your iPhone being tracked by MAC address by giving each network you encounter a unique MAC address for that network. You’ll always appear to have the same mac addess for each network, just not the same mac addess across all networks.

0 Likes

Message 2 of 9

So, maybe change the DNS servers? 

0 Likes

Message 3 of 9

It's just pure conjecture on my part. This problem seems common on newer Apple devices.

 

https://community.talktalk.co.uk/t5/Full-Fibre/Privacy-warning-This-network-is-blocking-encrypted-DN...

0 Likes

Message 4 of 9

Would Homesafe generate a warning on an iPhone?

0 Likes

Message 5 of 9

Just a thought. I wonder if the warning is being generated because of Homesafe? That uses DNS 'sniffing' to work, does it not?

 

Ant (aka Sidious)

0 Likes

Message 6 of 9

That's an iPhone by the look of it. Did you click on the "Learn more..." message there to see if there were any tips? 

0 Likes

Message 7 of 9

IMG_0429.jpeg

 this appears. Never had it before. Not sure how to resolve it 

Joe
0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 8 of 9

Have you clicked on the i button? What information does it give?

Does it help you in resolving the issue?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes