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Broadband help

For queries about your TalkTalk broadband service.

ROUTER FAILING/NO POWER

samenchav
First Timer
Private Message
Message 4 of 4

I belive my Router may be failing late last night No internet, this resolved itself and I thought nothing of it.

Get up in the Morning no Internet or network. Router has no lights on and takes several attempts to start up.

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3 REPLIES 3

Message 1 of 4

Hi samenchav

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi samenchav

 

I'm sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Your point of contact before Monday is phone / Chat support, @samenchav.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Add your Talktalk landline number  / account number to your Personal Information, however, for staff on here to identify your account. 

 

They'll pick up this thread after the weekend.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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