For queries about your TalkTalk broadband service.
on 04-03-2024 05:21 PM
My broadband router keeps dropping and router restarts. Had the router for many years and experienced this sporadically over the last year or so but now it's dropping much more frequently. Started dropping this morning every half hour but now in a restart loop. It's been especially playing up over the last few weeks but now becoming unusable.
Hope someone can help?
Thanks
Eddie
on 05-03-2024 08:47 AM
Hi Eddie_r_h
That's strange as I can't connect to your router. Could you send me a Private Message with the serial number from the back of your router?
Thanks
on 05-03-2024 08:45 AM
Yes it's connected at the moment.
on 05-03-2024 08:37 AM
Hi Eddie_r_h
Thank you 🙂
I can't connect to your router, is the TT router still connected?
05-03-2024 08:32 AM - edited 05-03-2024 08:37 AM
Thanks Debbie, I've added those details just now. I did manage to force an IP change which helped for a little while, still getting lots of Intrusion detection warning in the log and after 30 mins it started back in restart loop. I get a couple of minutes of connection before it drops again.
Warning message: Intrusion -> src=212.70.149.138 DST=*** LEN=40 TOS=0x00 PREC=0x00 TTL=245 ID=15709 PROTO=TCP SPT=46018 DPT=7777 WINDOW
on 05-03-2024 07:54 AM
Hi Eddie_r_h
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie
on 04-03-2024 06:12 PM
Checking the router logs I can see a number of Intrusion Detection security warnings appear just before a ERROR_NO_CARRIER error, then it restarts. Seems to be repeating, I get 4 it 5 intrusion warnings then the carrier error and the router restarts. I've also noticed my IP isn't being changed after a router reset. Tried turning off for 10 mins but no IP change.