Red light Flashing

[kwate]

Hello, can someone help please. A few weeks ago the light on my router started flashing red intermittently, sadly it is now flashing frequently and i loose my internet connection. At the moment as I'm typing this message I keep losing the internet. I've checked the wiring etc, and all seems ok. Unfortunately, with my age a lack of mobility, my internet is vital, so any help would be greatly appreciated.

Many thanks

Kwate 

[nambuso-TT]

Thanks for letting me know.

Since you did mention that your new router might be faulty, I can run checks for you to determine what is the cause of that, however I will need you to plug it in so we can diagnose it. if that's okay.

[kwate]

Thank you for you concern, but my son doesn't need extra care .. all he needs is a constant internet connection. He has dedicated his life for the past 6 years to creating a computer game and lives in his bedroom working on the game. 

After replacing the faulty router with the old one I found, all seems to be fine, for the moment, with the internet connection.

If you wish you could replace the faulty router with a new one and I can then send the faulty one back to you. I'll leave that decision to your good selves  ... but thank you very much for your concerns.

Kindest regards

Kwate

[nambuso-TT]

In order for us to determine the cause of the issue we need the customer to plug the faulty router however since @kwate has mentioned that for now they have internet, we will continue with checks. Thanks

[nambuso-TT]

And since you did mention that your son has mental issue, at TalkTalk we cater for customers who are vulnerable and have accessibility needs. We offer the below services:

-Mobility

-Cognitive

-Hearing

-Vision

We can discuss this privately should you wish for me to flag the account for any of the services above.

[Gliwmaeden2]

@nambuso-TT, are you trying to check the old router (which seems to work fine) or do you want @kwate to revert to the newer one to test the status of the light etc?

Not clear from your post.

[nambuso-TT]

Thank you very much for confirming and before we continue please confirm the status of the light in front of the router.

[kwate]

Hi

Yes the old router was originally from TalkTalk some years ago now.

[sabelo-TT]

@kwate, thank you for this. Have you received the old router from us (TalkTalk)? 

[kwate]

Hi

As I mentioned before I replaced the faulty router with an old router I've found in the back of a cupboard, which was from our old house (we moved two and a half years ago).

For the moment we seem to have internet....

So, I suppose we can wait to see if our connection continues to function before taking any further actions.

Kwate

[sabelo-TT]

@kwate, just popped up to check if you are still experiencing issues with your internet connection. Kindly confirm with feedback once you have received this message. 

[kwate]

Yes he is, it's a very big part of his life....

Kwate

[Philile-TT]

Is your son depedant on the internet? 

[kwate]

Thankfully no, but never the less I do all my shopping, including my weekly food shopping, online as well as ordering my medication etc.

My son, who has mental issues, works from home and is reliant on a constant internet connection,

Thank you

Kwate

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[kwate]

Good morning Phili, it drops and reconnects every minute.

I've found an old router in the back of a cupboard which I'm trying to test at the moment and at least have some internet connection for the moment.

Thank you

Kwate

[Philile-TT]

Good morning @kwate I just need to confirm if you currently have no access to the internet? or does it drop and reconnect? 

[kwate]

Hi, yes I'm messaging from home.

Thank you

[amahle-TT]

Hi there, I will look into this for you. Kindly confirm if you are messaging us from home.