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Broadband help

For queries about your TalkTalk broadband service.

Remote access help needed

Kimsteven
First Timer
Private Message

on ‎02-02-2023 02:38 PM

Message 3 of 3

Can anyone help regarding allowing my IT dept remote access to my laptop.

Teamviewer doesnt give me a code that I need to provide the IT with due to security.

Or do I need to contact Talk Talk directly to deal with this.

 

Thanks

Kim 

0 Likes
2 REPLIES 2

ferguson
Community Star
Private Message TalkTalk

on ‎02-02-2023 05:03 PM

Message 1 of 3

Great advice from @fr8ys there.

 

Let us know if it works. If not, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then they can look into this further.

 

fr8ys
Community Star
Private Message TalkTalk

on ‎02-02-2023 04:17 PM

Message 2 of 3

Hi,
If you go to my account, you used to be able to turn Scam Protection off there, but I haven't looked for some while.
To do so the instructions were:
1 Log in to MyAccount
2 Select My Services
3 Select View HomeSafe settings
4 Select OFF and confirm when you see the pop-up window

You may also need to disable any pop up blocker you may have installed

Good luck.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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