Replacement Router

[Johnboyo]

Talk Talk have offered me a replacement router for £80 without providing any details. Can you provide some information about the router included in the offer.

[kanya-TT]

Hey there, @Johnboyo. Please start a new thread, where you will be assisted. 

Kanya

[Timorteo]

I guess this is what you mean by starting your own thread for this issue? Thanks for any help you can give!  Ive attached the most recent Internet speed we're receiving. Please advise. 

[angelique-TT]

You're welcome. Please don't hesitate to chat back should you require any other assistance 🙂

[Johnboyo]

I've just ordered the Hub 3. Thanks for your help.

[Johnboyo]

Thanks for your advice.

[angelique-TT]

Hi there Timorteo. Please start your own thread so that we can look into this for you. 

[Timorteo]

My concern - apart from the obvious money being asked for a router...... is that, as my Broadband signal is so relatively poor, (consistently less than the 12 Mbps offered), then how would the new router help with that? If the speed for both uploading and downloading is so poor, then please advise me, and others in a similar predicament! 

[angelique-TT]

A Powerful Wi-Fi Signal that matches the standard devices from all the other big broadband providers

• The Wi-Fi Hub delivers a Wi-Fi signal that’s twice as fast as the Super Router
• Innovative tech keeps up to 128 devices connected. Smooth. Seamless. Stress-free.
• Our new improved, Hub 3 comes with dual-band Wi-Fi 6 included as standard.
• Mesh system provides full coverage – hitting those hard-to-reach corners in the customers home.
• Powerful enough to handle over 50 connected devices at once – perfect for busy households.
• Smart enough to focus its signal on connected devices and break through interference.

[Johnboyo]

Hi, I'm really just after some technical details about the router on offer. Make and model number; that sort of detail.

Thanks.  

[angelique-TT]

If you do not upgrade your equipment or recontract onto a new package, your current services may not meet the new TSA guidance. This could affect the reliability of your telecom services in the future as you will no longer receive automatic software and security updates once the equipment has stopped being supported.

Please note this is an Ofcom requirement affecting all telecoms providers so we must comply with making customers aware of the new guidance. There is no requirement to upgrade if you’re happy with how your current equipment is performing. However, we can take a look at other packages with newer models of equipment to see if this is more suitable to your needs. 

Customer network or data will not be immediately at risk as we will continue to monitor the security and performance of all devices. Thanks

[angelique-TT]

Hi there Johnboyo. Any out of warranty equipment will no longer receive automatic software updates but please be reassured that this does not mean that the device isn’t secure or not performing, as we will continue to monitor devices for security vulnerabilities. 

Exclusive Offers

New WiFi Hub 3 Router: £80 (30% off)

WiFi Boosters: £60 (40% cheaper than BT’s equivalent)

Depending on the equipment that requires updating, you will either receive a link in your email communications or be directed to MyAccount to upgrade. The email link will guide you to a form which will capture your intent to purchase new equipment, and the price will automatically be added onto your next bill. 

Why Upgrade?

WiFi Hub 3: Stronger, faster, more energy-efficient, and mesh-ready.

Boosters: Seamless whole-home coverage with a single network ID—no more dead zones.

[Gliwmaeden2]

If you're able to wait until the last 4 months of your contract and renew, you should be able to get a replacement router free of charge, @Johnboyo.