Replacement router
on 25-07-2024 07:17 AM
Message 8 of 8
Can you please provide a replacement router to me. I have updated my profile with my name and phone number.
My router stand broke 2 days ago . It does look like router can break any time. Let me know if you need any more details please
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7 REPLIES 7
on 25-07-2024 09:27 AM
Message 1 of 8
No problem, thanks 🙂
Chris, Community Team
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on 25-07-2024 09:26 AM
Message 2 of 8
Thanks Chris. Will let you know once we receive it and will return the old router in returns bag
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on 25-07-2024 08:55 AM
Message 3 of 8
OK, I've ordered a replacement router and a returns bag to send the old router back in
Chris
Chris, Community Team
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on 25-07-2024 08:39 AM
Message 4 of 8
Yes. T always had this problem with stand and it clips back when i fix it but now the stand broke so unable (or i can no longer clip back) to clip back
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on 25-07-2024 08:36 AM
Message 5 of 8
OK thanks. The stand should just clips back on, have you tried this?
Chris
Chris, Community Team
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on 25-07-2024 08:31 AM
Message 6 of 8
Hi Chris,
Yes black box (router with white light ) Generally it will be orange when we power on and turns to white light when it is ready. My modem (white box is good and have no issues)
I have attached the pic
Thanks,
Edward
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on 25-07-2024 08:26 AM
Message 7 of 8
Hi Edward,
Just to confirm, you have two devices, a modem and a router, and it's the router that has the broken stand?
Chris
Chris, Community Team
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