Broadband help

Gliwmaeden2 · ‎07-08-2025

Could staff possibly send me a prepaid returns bag?

All details that you need are in my profile.

Thanks!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2 · ‎14-08-2025

Just to let you know that the returns bag reached me this morning, so a full week since I first posted.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

sabelo-TT · ‎12-08-2025

Correct @Gliwmaeden2. Basically, the delivery timescale is within 2-3working days but should there be any delays, the delivery will take within 3-5working days.

Gliwmaeden2 · ‎12-08-2025

Thanks for checking that for me, @amahle-TT.

It's odd that there was such a time lag between ordering and dispatching as, effectively, it means that customers need to be told it will be "up to a week" for delivery, to help manage expectations!

Not "2 to 3 working days".

Thanks again.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

amahle-TT · ‎12-08-2025

Thank you for your time and patience, I have checked o n my end and the returns bag was ordered on the 7th and it was dispatched today. So it should be delivered tomorrow.

amahle-TT · ‎12-08-2025

Hi there @Gliwmaeden2 , please bear with me as I check on your account, thanks.

fr8ys · ‎12-08-2025

Consider it done.

I was surprised there was no follow up so it looked like it was overlooked.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2 · ‎12-08-2025

Thank you @fr8ys, no it's not arrived.

It was supposed to be 2 - 3 working days since Thursday, so hasn't made it within the time frame.

An escalation would be appreciated!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys · ‎12-08-2025

@Gliwmaeden2 did you get your bag, or would you like me to escalate this for you?

Hope it's not been overlooked.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Broadband help

Returns bag please