Router Cuts Out Many Times a Day (and night)

[appleby18]

My router drops it’s connection many times a day. The light goes orange, then flashes orange - the flashing gets slower. It then flashes orange and white then solid white when it reconnects. 
I have gone through the torture of chat  multiple times over several months. A new micro filter was sent but made no difference. I was promised a follow up contact but it didn’t happen. 

The log constantly shows DNS Failure - I don’t know if this helps with the diagnosis?
In addition when I’m streaming say Netflix and I download on another device (two devices only) the Netflix buffers or drops out. Very annoying. 
My router is TalkTalk Wi-Fi Hub
Hardware Version FAST5364 3.00

Software Version SG4K10002816t

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks