Router Failure

[Mistaron]

My router stopped resolving DNS and was consistently returning error pages although I was still online. Intermittently it wouls suddenly starty working again for an hour or two then just as suddenly start returning DNS resolution errors. I went online (when I could) and tried all the suggested tests and remedies, but still it would not function properly. Giving up, I then re connected my old TalkTalk router, and had absolutely no further problems connecting to web sites. Would you please send a replacement working router or will I have to make do with my old one?

[Debbie-TalkTalk]

Hi Mistaron

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

[Gliwmaeden2]

@Mistaron, I'll move this to Broadband for you, as it's not a billing matter.

I'll remove your duplicate thread. 

Please complete your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; launch profile wizard. 

I'll escalate this thread for you, as it failed to enter the workflow. Please look out for a reply from TT staff later.