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Broadband help

For queries about your TalkTalk broadband service.

Router admin password lost

Gavin23
Popular Poster
Private Message TalkTalk
Message 4 of 4

I did have it written down (in coded form, naturally!) but it's been lost. I know that I'll have to factory reset the router, realistically. I made various changes to the router settings, SSID etc. so will have to do that again.

 

My question: once I'm back online, will TT automatically update the router & does that happen straight away?

My router: Sagemcom Fast 5364-3 T8

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3 REPLIES 3

Message 1 of 4

After you reset your TalkTalk router and reconnect it, it should automatically check for and apply any available firmware updates. If you want to keep track of the firmware version, you can note it down before the reset and then check it again after the router has reconnected to see if there have been any changes. Let us know if you encounter any issue.

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Message 2 of 4

Thank you. I know I'll have to change my settings again, but it's really any firmware updates - I'll have to note the version & see if anything changes. In my memory (or, imagination) I'm sure there was one.

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

Updates are automatic if there are any.

 

A factory reset may or may not pull these through.

 

An update will not restore your personal settings for you so you will have to do them again.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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