Router blinking orange

[Gliwmaeden2]

On and off since 10pm tonight, but nothing has been flagged up as pending for maintenance in my area tonight.

It looks like it's not internal to my house, but I nevertheless get this:

 

Nothing to do with my cables etc....

 

Multiple dropouts .... restored for a short while then dropouts ....rinse, repeat. 

 

 

Sometimes it's all red, to the wifi symbol.

 

Nothing flagged up anywhere else though.

 Then assorted speed results. 

 

 That 18Mbps is almost unheard of for me. Maybe someone has plugged something back in?

 

Holding up better now:

Can you check whether there was work at my local exchange, c 10pm - 10.40pm Tuesday 29th April?

It's alarming when there's no indication of a works schedule. [Nothing showing in Service Status Dashboard - is the team that posted those schedules still with us on the forum?]

If I had been in the middle of transactions / banking, it would have been a complete mess.

As it was, I got in a panic when I couldn't log onto my energy bills....!

Would be helpful to know the reason for this going on this evening. 

 

[Gliwmaeden2]

@sabelo-TT, apart from one drop at c 03.30 it's held up well on the 206 version for now - so sustained enough if I need it for banking etc.

I'll keep an eye on it and decide what to do later in the month.

[Gliwmaeden2]

Thanks for rolling it back, @sabelo-TT.

A nice white light!

So, can we agree, no engineer appointment until we know what is happening after 24th May, as 28th is not OK for me?

We can discuss 4th June nearer the time, when we know how the line is behaving.  It may take several days before playing up again after being powered off for my holiday. 

[Gliwmaeden2]

Thanks for checking, but there are two rehearsals that day - not at home. Glad I didn't reply off the top of my head, @sabelo-TT.

These affect other people and cannot be rearranged. 

Normally Wednesday is a day when I can avoid clashes, so, if you are able to put it in for Wednesday 4th June, that can be kept free.

That also gives more time for any glitches to show after I get back.

Meanwhile another bad drop at 2pm.

Please roll the firmware back to 206, @sabelo-TT. The dropouts are far worse today, on 208, and you should not have rolled it forward without checking with me first, because of the previous reported problems with 208.

Please confirm!

[sabelo-TT]

No problem as I have a slot for the 28th of May which will be on a Wednesday in the morning between 08:00am - 13:00pm. Sounds fine?

[Gliwmaeden2]

I just noticed, @sabelo-TT, that you changed the suggested time from tomorrow to 6th, but similarly no good  for next week - we can't rearrange dental appointments and eye tests etc.

So the request remains,  no appointment till after 24th May.

We can be in touch after that.

[Gliwmaeden2]

@sabelo-TT, you won't be able to book it more than two weeks ahead.

I can't schedule it in for this week and can't cope with it just before going on holiday. 

There's absolutely no point getting in an engineer at the start of a week if I am then away and cannot check it for around 10 days or so. 

Of course, if this problem continues, I'll need to have an appointment for an engineer, but I will be in touch on this thread once I get back  - so after 24th May.

[sabelo-TT]

I can confirm that there I have not arranged an engineer for you for tomorrow however, I have to make you aware that to fully resolve this matter, an engineer will need to attend to your home/property @Gliwmaeden2. 

How about you provide a specific date for this appointment, and I will check on my end whereby you will be available at home for the day. 

[Gliwmaeden2]

Please do not book in that appointment, @sabelo-TT.

I have 2 appointments tomorrow morning which cannot be cancelled, and appointments every morning next week. 

In the middle of the month I am away on holiday, before half term, so I don't think it's practical to have an engineer just yet.

I would not be able to ensure that we know things are sorted until I am properly back.

Please confirm that NO ENGINEER has been booked for tomorrow. I will just have to limp along with this now till later in the month. Classes I attend are booked about a week ahead, so it will take careful planning. 

[sabelo-TT]

@Gliwmaeden2, I have been working on this matter and will now need to arrange an engineer to come to your home and resolve the matter currently affecting your line due to instability of your connection. 

Will this appointment be alright with you if I schedule a slot for the 06/05/2025 in the morning between 08:00am - 13:00pm whereby the engineer will get in touch with you using the mobile number registered to your account 30minutes before arrival?

[Gliwmaeden2]

09.00, it dropped out again for a couple of minutes.

....and again at 9.30am.

The software version doesn't sort it, @sabelo-TT.

I'll check back on here again  c 2pm.

[Gliwmaeden2]

08.31,  fresh dropout just now, @sabelo-TT.

The line speed shouldn't be pushed too high. 

It's normally fine at c 16Mbps.

I've noticed some of the readings after the plummeting are at 18 or 19Mbps which is not usual for steady, reliable service. 

Also, I had asked for the previous [206] software version twice in the past month, because I was getting more drop outs when on the 208 version of the Hub2. 

If you check back previous posts from me on this issue, you will see that the Sagemcom hasn't been reliable for a while. 

It's been a problem since early March, and has been put back twice to try to resolve it:

https://community.talktalk.co.uk/t5/Broadband/Faulty-firmware-update/td-p/3101824/page/2#M879451

[sabelo-TT]

Correct @Gliwmaeden2. As you have noticed your connection dropped, I was conducting checks on my end for you. 🙂 

[Gliwmaeden2]

Thanks - was that you just testing the line just now [it dropped at 8.25am]?

So I should just leave it in the normal master socket for now?

[sabelo-TT]

@Gliwmaeden2 , thank you for providing this information. A very good morning to you. 🙂 

Okay, I have done NGA and Tam test from your home to the cabinet in the exchange to make the line fully stable to avoid slow and dropping connection also upgraded the router firmware to the latest version. I can the line was slightly down but I manage to boost it up. 

Please continue monitoring the connection for me to see how this goes. 

Thanks

[Gliwmaeden2]

@sabelo-TT,

Not as frequent as the night before, but, after midnight I was aware that the BBC Sounds programme on my tablet had lost the signal. 

I switched to my Samsung A54 phone and it seemed fine to begin with, but I noticed it had stopped c 05.10.

I checked downstairs at the router and it was flashing orange again. 

It took fully 5 minutes to come back. 

I have not checked to see whether my older Samsung phone will be showing similar "evidence" as it is less likely to be reliable anyway these days.

Enough to know that the router lost the signal fully at c 05.10 for there still to be something needing checking.

It's the sort of master socket that needs me to use a microfilter. Do you want me to leave the router plugged in there with the phone and microfilter or simply the router, if I leave it in the test socket this morning?

I'll be out until around lunch after that and will be able to check back for messages from you only in a brief period around 2pm, if anything needs changing again at my end.

Again it would be helpful if you are able to check for any indication of problems at the exchange or on my line.

Sorry I can't be around during the day for very long. As I say, around 2pm, I  can check for messages, then again around 4pm, then not till early evening. 

[Gliwmaeden2]

So far over 8 hours without a drop, @sabelo-TT.

I'll monitor it........

 

[Gliwmaeden2]

It's just the ordinary Openreach 5C, with a removable clip, @sabelo-TT.

After the initial disconnection this afternoon, the line has held up well for an hour, but I will check its stats later tonight to see if it drops again while I am out.

[sabelo-TT]

@Gliwmaeden2 not a problem as I have done so, however, I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice. The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Could you kindly capture an image of this and share it to me privately please. Alternatively, browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

[Gliwmaeden2]

I've popped home and got to a steady white light from c 15.10, @sabelo-TT, so it's had fully 6 hours to recover, but dropped again almost immediately. 

Going out again, but I will leave it on just now, till the evening. You may be able to monitor for frequency of disconnections while I am out. 

[sabelo-TT]

I understand as since I detected the fault to be on your line, there are higher chances of the fault to be at your local exchange. However, once safely back at home, just hit me up and we will continue @Gliwmaeden2 🙂