Hi @easytiger, thank you for reaching out to us, we are glad the issue has been sorted. Should you experience this again, you can try these troubleshooting steps:
- Ensure that your smart TV or streaming device is connected to the same Wi-Fi network as your router. You can usually check this in the device's settings under "Network" or "Wi-Fi."
- Restart both your router and your smart device. Unplug them for about 30 seconds, then plug them back in. This can resolve temporary connectivity issues.
- Access your router's settings by entering its IP address in a web browser (commonly 192.168.1.1 or 192.168.0.1). Log in with your admin credentials.
- Look for any settings related to "MAC Address Filtering" or "Access Control." If your device's MAC address is blocked, it won't be able to connect.
- Check if your router's firewall settings are too restrictive. Some routers have built-in firewalls that can block certain devices. You may need to adjust these settings to allow your smart device.
- Ensure your router's firmware is up to date. Outdated firmware can cause connectivity issues. Look for a "Firmware Update" option in your router's settings.
- If your router supports both 2.4 GHz and 5 GHz bands, ensure your device is compatible with the band you are trying to connect to. Some older devices may only work with the 2.4 GHz band.
- Try connecting another device (like a smartphone or tablet) to the same Wi-Fi network. If it connects without issues, the problem may be specific to your smart device.
- If all else fails, consider performing a factory reset on your smart device. Be aware that this will erase all settings and you will need to set it up again.
If you've gone through these steps and are still having issues, please feel welcome to reach out to us so we can assist.
Thanks,
-Fez.
