Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

New iPhone not connecting to wifi

Trmwhite
First Timer
Private Message

on ‎03-05-2025 06:23 PM

Message 3 of 3

the wifi is working fine on other devices. it says it connected in the wifi setting but its not coming up next to the dynamic display as using the wifi but it is connected? on my talk talk account it says the device is a bunch of numbers with a mobile icon with a question mark in the centre? 

 

Ive reset my router, restarted my phone, disconnected and manually added the wifi on my new phone. im not sure what else to do

Labels:
0 Likes
2 REPLIES 2

siphosethu-TT
Support Team
Staff
Private Message

on ‎07-05-2025 08:47 AM

Message 1 of 3

Hi there @Trmwhite, sometimes it's due to multiple devices connected at the same time. This tends to be an issue when you try connecting a new device, you can just test by disconnecting some devices and try connecting. Thanks😇

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎03-05-2025 07:17 PM

Message 2 of 3

If other devices are connecting ok, why do you think this is an issue with the TalkTalk router?

 

It may be, but have you also asked the question on the apple forum as it could be a phone issue?

 

I've not seen issues with iphones not connecting so may be worth googling or asking other Apple users.

 

@ferguson any thoughts?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026