Router broken.

[Onwoc]

Hello. Earlier today I was struggling to get a connection to my pc. What I mean by this is I could not connect to the router, at all. None of my devices could. After countless restarts I figured the router could have been faulty as I was able to connect to my mobile hotspot mere instantly. As I was inspecting the router, I accidentally dropped it. My fault, I know. Since then, I have tried to switch the router on and off, unplugged and re-plugged every wire I could see coming out of the router and still nothing. I fear it is broken and need a new one. 

There is no exterior damage, to what I can see anyway. Just no lights, no connection, no wifi. 

[Debbie-TalkTalk]

Hi @MartaG

I will take a look at your thread/topic now.

Thanks

[MartaG]

Hi sorry I am new here, just thought that I can ask here Debbie for help. 

Thank you for informing me that this doesn't work this way 🙂

[Gliwmaeden2]

Please just stick to your own thread, @MartaG.

Staff only reply to the original poster and are not back, anyway, till after the weekend. 

[MartaG]

Hi 🙂 just wondering if you could help me to with my broken router?

Thank you in advance.

[Debbie-TalkTalk]

Hi Onwoc

I have ordered you a replacement router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. 

Thanks

Debbie

[Onwoc]

I should say, my router is the Huawei-DG8041W, but apparently you guys don't recognise that one anymore, or something.