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For queries about your TalkTalk broadband service.

Router has mysteriously changed DNS servers

bf1-1
Whizz Kid
Private Message TalkTalk
Message 1 of 1

Hi, I use the OpenDNS Family Shield dns servers, configured in my TalkTalk Wi-Fi Hub, so as to filter out adult content as I have children in the house. This has worked well for the last 10 years or so.

 

It has come to my attention today that the filtering has stopped working. Upon investigation, I've discovered that the DNS settings in my router are still set to use OpenDNS, but the router is not using these settings.

 

If I log into my router, go to See Internet Settings > Manage Advanced Settings > Internet Connectivity > Show subsections > DNS IPv4, you can see in the screenshot that I have the OpenDNS servers here:

DNS IPv4DNS IPv4

 

But if I go to TalkTalk Wi-Fi Hub and wait for it to load the Device Info, you can see some different servers are set:

Device InfoDevice Info

and then if I go to Show Sections > DNS, you can see those 79.x servers:

DNSDNS

 

If I set these ones to the OpenDNS IPs, it saves the config, and if I reboot the router and log in again, I see the OpenDNS servers in both of the DNS entry fields in the screenshots, but the Device Info still shows the 79.x addresses.

 

A number of questions:

  1. how come these different DNS servers are present when I haven't changed them to these 79.x values, and I'm the only one with the changed router password?
  2. why am I not able to change them? The router isn't honouring either of the configurations that I set
  3. how do I fix this?

 

Thanks in advance.

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