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Broadband help

For queries about your TalkTalk broadband service.

Router no power

Billy-dee
First Timer
Private Message

on ‎24-03-2022 08:11 AM

Message 3 of 3

Hi i just woke up to  no internet it seems my router has died.

Ive replaced the power cord but still nothing.

How do i go about getting a replacement router thanks?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-03-2022 08:53 AM

Message 1 of 3

Hi Billy-dee

 

How are you getting on, have you received the router?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎24-03-2022 08:33 AM

Message 2 of 3

Hi Billy-dee

 

I'm sorry to hear this.

 

I have ordered you a replacement router and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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