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Broadband help

For queries about your TalkTalk broadband service.

Router to device problems

Shawfield
Chatterbox
Private Message

‎12-06-2022 12:06 PM - edited ‎12-06-2022 12:20 PM

Message 3 of 3

after never really having any broadband problems either wired or WiFi to our phones/TV's etc, we now have good connection to the router ( according to the support page ) but TalkTalk tells me only 8 to 12mbps to TV and phone today. I've rebooted the router. No change. I've changed TV from wired to WiFi, no difference. Router is in the same place it's always been. What next to try ?

"Browse files to attach" does not respond, so I can't send screenshot of TalkTalk router to device speed issues

Humax user
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-06-2022 07:38 AM

Message 1 of 3

Hello,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection stats look ok. Have you tried powering down the router for a full 30 minutes and then retested the speed again?

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2022 12:44 PM

Message 2 of 3

Are you only using WiFi then or is the TV bad on the Ethernet connection? Which make/model of router do you have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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