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Broadband help

For queries about your TalkTalk broadband service.

Sadly I Keep Losing Internet

kwate
Conversation Starter
Private Message

on ‎07-11-2022 11:24 AM

Message 24 of 24

Hi

Unfortunately because of my age and health I rely on the internet a lot and I am trying to order our weekly food at the moment, but I keep losing internet. I have carried out the usual local checks but all seems ok.

Can anybody help please?

Many thanks

 

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23 REPLIES 23

Chris-TalkTalk
Support Team
Staff
Private Message
In response to kwate

on ‎07-11-2022 01:08 PM

Message 21 of 24

OK thanks, does it change when the connection drops?

Chris

Chris, Community Team 

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kwate
Conversation Starter
Private Message

on ‎07-11-2022 01:02 PM

Message 22 of 24

Hi Chris

Many thanks for your reply. At the moment the light on the router is white.

Kwate

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎07-11-2022 11:44 AM

Message 23 of 24

Hi kwate,

 

I'm sorry to hear you're experiencing problems with your service. Line test is clear but I can see that there have been some disconnections. What colour is the light on your router at the moment?

Chris

Chris, Community Team 

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