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Broadband help

For queries about your TalkTalk broadband service.

Sagemcom fast 5364 auto changing to busy channel after i set to a clear channel

cressylock
Conversation Starter
Private Message

on ‎15-10-2022 06:50 PM

Message 8 of 8

I see I'm not the first to raise this issue! Why supply a product with a feature that doesn't work?!

 

Please stop my router from changing to a busy channel that makes the 2.4ghz frequency unusable!

 

I switch to free channel. WiFi works, short while later the WiFi stops and the router has switched to a busy channel again!

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to cressylock

on ‎19-10-2022 06:29 AM

Message 1 of 8

Hi cressylock

 

That's great, thanks for letting us know 🙂

 

Debbie

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cressylock
Conversation Starter
Private Message
In response to Debbie-TalkTalk

on ‎18-10-2022 05:33 PM

Message 2 of 8

Is staying on the specified channel now. Many thanks

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to cressylock

on ‎18-10-2022 12:44 PM

Message 3 of 8

Hi cressylock

 

How's the connection been since yesterday?

 

Thanks

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to cressylock

on ‎17-10-2022 07:56 AM

Message 4 of 8

No problem cressylock, just let us know if you have any further issues

 

Chris

Chris, Community Team 

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cressylock
Conversation Starter
Private Message

on ‎17-10-2022 07:52 AM

Message 5 of 8

Many thanks Ferguson for your reply, and Debbie for turning this feature off. 

 

Hopefully it will now stay on a chosen channel. 

 

 

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-10-2022 06:41 AM

Message 6 of 8

Hi cressylock

 

I'm really sorry to hear this. I will feed this back to our Products Team.

 

I have switched the WIFI optimisation off, please let us know how the connection compares.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎15-10-2022 07:14 PM

Message 7 of 8

The support team here can sort this out for you, but please bear in mind that they won't be back online until Monday

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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