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Slow Fibre Since November

adampbrown
Team Player
Message 4 of 4

On the 29th November my broadband (fibre) connection (and phone line) starting to intermittently drop. Since then the broadband has remained up, but at a slow speed of approximately 9MB.

 

I initially reported the issue 2 weeks ago and a problem was detected and a case opened. When I check the status of the case, all it reports is "It should be resolved in 2-3 working days"! I appreciate that this issue may be a result of recent storm damage, but I've had no feedback or reliable information on when it'll be fixed.

 

I'd appreciate any information on the cause of the problem and when I should expect my full service to be restored.

 

Kind regards

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3 REPLIES 3

Message 1 of 4

Hi adampbrown,

 

I'm sorry but this still appears to be 'in hand' with Openreach. Could you try switching your router off for 30 minutes then switch back on and check the speed again - please let us know if there's any improvement


Chris

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adampbrown
Team Player
Message 2 of 4

Many thanks for the swift reply. No, my phone number was out of date, but I've updated it now!

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Michelle-TalkTalk
Support Team
Message 3 of 4

Hello,

 

Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

 

Thanks

 

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