Still waiting on return kit

[benedicte]

Can someone help me with returning my router. I have contacted Talktalk via Messenger twice who told me I would receuve a return kit in 24hrs, still waiting. Contacted Talktalk again via online chat from my account and still waiting on the return kit to arrive. I was told I would get an email to track the return kit, yet nothing.

[Michelle-TalkTalk]

Morning,

Thank you.

Michelle

[benedicte]

  Proof of postage 

[Michelle-TalkTalk]

Good morning,

Thanks for keeping us updated 🙂

Thanks

Michelle

[benedicte]

Finally received the return bag after contacting TalkTalk at least 6 times. Will post it in the morning and will make sure I get proof of postage 😊

[Chris-TalkTalk]

OK, no problem 

[benedicte]

Thank you for the reply, I will wait till Wednesday and will get back to you. 

[Chris-TalkTalk]

Hi benedicte,

Your returns bag was dispatched on the 2nd so it should be with you in the next day or two

Chris

[Gliwmaeden2]

@benedicte, your post is in the queue for attention. 

It escalated into the queue late on Friday, so staff have not had a chance to reach it yet.