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Broadband help

For queries about your TalkTalk broadband service.

Swapping broadband

iinocent
First Timer
Private Message

on ‎23-01-2022 12:38 PM

Message 2 of 2

Hello. 

I am considering swapping my broadband service from Virgin Media to Talk Talk. It says the installation fee is £60 and quote: 'installation charge if a new line is required'. Since I have had Virgin media come to install my broadband once before would it just be the case of swapping out the broadband hub? Or would this be classed as a new installation since I have never used Talk Talk before?

Many Thanks!

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

‎23-01-2022 12:44 PM - edited ‎23-01-2022 12:45 PM

Message 1 of 2

The infrastructure is not interchangeable, @iinocent.

 

If you have a BT master socket, that would be used by Talktalk for all but Future Fibre (which is different again).

 

You'll need to check when you order. Sometimes a credit back for the £60 set up fee is part of the deal.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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