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Swapping broadband

iinocent
First Timer
Message 2 of 2

Hello. 

I am considering swapping my broadband service from Virgin Media to Talk Talk. It says the installation fee is £60 and quote: 'installation charge if a new line is required'. Since I have had Virgin media come to install my broadband once before would it just be the case of swapping out the broadband hub? Or would this be classed as a new installation since I have never used Talk Talk before?

Many Thanks!

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Gliwmaeden2
Community Star
Message 1 of 2

The infrastructure is not interchangeable, @iinocent.

 

If you have a BT master socket, that would be used by Talktalk for all but Future Fibre (which is different again).

 

You'll need to check when you order. Sometimes a credit back for the £60 set up fee is part of the deal.

Gliwmaeden2, a fellow customer.
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