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System reset due to kernel panic

martynwjones
Conversation Starter
Private Message TalkTalk

on ‎08-11-2021 08:36 PM

Message 7 of 7

Hello,

Wifi is dropping out once per day. Off for about 2 minutes then auto resets.  New instalation last month.  Was with EE before and no issues.  I reviewed the User log and see this:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2021-11-08 20:26:41 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2021-11-08 20:26:41+00:00], uptime is [71s].
2021-11-08 20:26:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2021-11-08 20:27:02 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2021-11-08T20:27:02.101Z
2021-11-08 20:27:54 [Critical][Config-Log] Terminal:WEB(192.168.1.14),Result:Success,Type:Login,Username:admin

 

Is this a know error please?

Thanks everyone

Martyn Jones
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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to martynwjones

on ‎09-11-2021 08:50 AM

Message 1 of 7

Hi martynwjones

 

You're welcome 🙂

 

Please let us know how you get on.

 

Thanks

 

Debbie

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martynwjones
Conversation Starter
Private Message TalkTalk

on ‎09-11-2021 08:49 AM

Message 2 of 7

Many thanks for the rapid response !  I will monitor and let you know if I have any further issues.  Cheers 🙂

Martyn Jones

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-11-2021 06:59 AM

Message 3 of 7

Hi martynwjones

 

Apologies for this.

 

I've made a change to the firmware, please can you retest and let us know how the connection compares.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




ferguson
Community Star
Private Message TalkTalk

on ‎08-11-2021 09:04 PM

Message 4 of 7

Cool, they will pick this up as soon as they can, hopefully tomorrow.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

martynwjones
Conversation Starter
Private Message TalkTalk

on ‎08-11-2021 08:57 PM

Message 5 of 7

Thanks - I have just done that

Martyn Jones

ferguson
Community Star
Private Message TalkTalk

on ‎08-11-2021 08:48 PM

Message 6 of 7

Hi @martynwjones it is a known error in certain cases with the Huawei DG8041W Hub. The support team here can arrange a fix, please make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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