Kernel panic DG8041W

[Mark071113]

please help my talktalk router keeps rebooting, sometimes 5 times a day.

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

this is driving me crazy.

thanks

[Chris-TalkTalk]

OK, just let us know if you experience any further problems

Chris

[Mark071113]

PC is on a wired network, same as all my cameras, then HDMI to tv.

only 1 smart device disconnected in the night and router seems faster to access, looks like it has settled down for now.

maybe it will be ok.

thanks for now....

[Chris-TalkTalk]

Hi Mark,

I can't see any issues at our end, speeds look good. How does the windows PC connect to the TV and how does it connect to the router?

Chris

[Mark071113]

ok so router is ok if I pause NowTV. it also didnt crash until I started watching NOWTV if that helps, I am watching it on my TV via a windows 11 pc.

[Mark071113]

I have powered down for 15 mins, restarted, router is super slow when I log into it, yes slower than the slow that it was before, computer now keeps asking me if I want to close or wait. I wait. when I go to the logs it shows me one page, I click next page and it logs me out.

I try going to something else in the router and it logs me out. Not getting anywhere. even before this I keep getting notification from Tuya app saying device off line, then it comes back and another device goes offline, but its constant one device then another.

[Karl-TalkTalk]

Hi

Power the router off for 2 minutes at the mains then back on and see if it lets you log in.

Karl.

[Mark071113]

thanks, but now when I try to navigate the router, it randomly kicks me out back to log on page.

this is not good.

[Karl-TalkTalk]

Hi

I've updated the router to the latest firmware, see if this is better.

Thanks  

Karl. 

[Mark071113]

just crashed and rebooted again, see log

12.09.2024 14:38:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)
12.09.2024 14:38:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)
12.09.2024 14:34:04	Warning	DHCPC	WAN DHCP client (1) stopped
12.09.2024 14:33:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)
12.09.2024 14:33:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)
12.09.2024 14:28:19	Error	DNS	DNS name resolution failure (control-10eu.kebab.jp)
12.09.2024 14:28:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)
12.09.2024 14:28:13	Error	DNS	DNS name resolution failure (api.intelsa.intel.com)

[Debbie-TalkTalk]

Hi Mark

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie

[Mark071113]

no more kernel panic yet, it would be nice if the new router had Nat loop back like the old one as I have a few cameras.

it would also be nice if it came configured to work with smart home devices, none would connect but I have it working now

thanks 

[Michelle-TalkTalk]

Hi Mark,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

No problem 🙂

[Mark071113]

thank you, lets hope it sorts everything out.

[Chris-TalkTalk]

Hi Mark,

I've ordered a replacement router. It should be with you within a couple of working days 

Chris

[Mark071113]

yes I would love a new router. thanks

[Mark071113]

yes I would love a new router. thanks

[Debbie-TalkTalk]

Hi @Mark071113 

Apologies for this.

I will need to send you a different router. Are you happy for me to arrange this?

[ferguson]

This is a long known issue, unfortunately there is no longer a path to upgrade that router as it is no longer supported.

The support team here will almost certainly replace this with a newer Hub, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.