Kernel panic DG8041W

[Mark071113]

please help my talktalk router keeps rebooting, sometimes 5 times a day.

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

this is driving me crazy.

thanks

[Debbie-TalkTalk]

Hi @Mark071113 

Apologies for this.

I will need to send you a different router. Are you happy for me to arrange this?

[ferguson]

This is a long known issue, unfortunately there is no longer a path to upgrade that router as it is no longer supported.

The support team here will almost certainly replace this with a newer Hub, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.