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Broadband help

For queries about your TalkTalk broadband service.

Intermittent Broadband connection

Angelmebe
First Timer
Private Message TalkTalk
Message 8 of 8

I have spoken on chat to a talk talk agent to say our internet keeps going off and on and this means we have been using our mobile day which is now running low which has never happened as we are on a rollover with Sky. Apparently all checks were fine and we would have to pay £75 for an engineer to come and check and I’m not risking loosing such a lot of money. I heard someone mention firmware resolved their issues. Can this help me please. 

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7 REPLIES 7

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 8

many thanks. Appreciate this. 

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Message 3 of 8

Hi

 

If you contact the Shell Migration Team on 0345 172 0088 they can help and arrange an engineer.

 

With regards to potential engineer charges, Openreach make this condition to all suppliers who use their network.  If the fault is within their network, there are no charges applied.

 

More details can be viewed here : 

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Angelmebe
First Timer
Private Message TalkTalk
Message 4 of 8

yes we have. I went through these questions online chat with talk talk. Tested said it all is fine but then said call out from a technician would be £75 is it wasn’t a problem caused by equipment. I’m not risking this. 

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Message 5 of 8

Hi

 

Have you transferred over from Shell ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Angelmebe
First Timer
Private Message TalkTalk
Message 6 of 8

It’s Technicolor 

DGA0122NLK wireless. 
we connect wireless. Thank you 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi

 

What model router do you have currently ?

 

Is the connection dropping to wireless devices, or do you have any devices connected directly by a cable to the router ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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