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Broadband help

For queries about your TalkTalk broadband service.

Migrated from Shell - Router no longer shows on some devices

Derbydodds
First Timer
Private Message TalkTalk

on ‎17-09-2024 07:43 PM

Message 2 of 2

Everything seemed to be fine initially, then after the internet dropped out for an evening my router is no longer visible on my TV or daughter's PC. I feel like the shell router has been updated. I've been unable to get customer services to help me, they forward me to a 'dedicated team' and then nothing. Any ideas?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-09-2024 10:31 PM

Message 1 of 2

You will need to speak to the Shell Migration team on the main Service Centre (0345 172 0088), as we do not have any knowledge of the Shell routers.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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