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Broadband help

For queries about your TalkTalk broadband service.

Migrated from Shell - Router no longer shows on some devices

Derbydodds
First Timer
Private Message TalkTalk

on ‎17-09-2024 07:43 PM

Message 2 of 2

Everything seemed to be fine initially, then after the internet dropped out for an evening my router is no longer visible on my TV or daughter's PC. I feel like the shell router has been updated. I've been unable to get customer services to help me, they forward me to a 'dedicated team' and then nothing. Any ideas?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-09-2024 10:31 PM

Message 1 of 2

You will need to speak to the Shell Migration team on the main Service Centre (0345 172 0088), as we do not have any knowledge of the Shell routers.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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