For queries about your TalkTalk broadband service.
on 03-09-2024 06:36 PM
please help my talktalk router keeps rebooting, sometimes 5 times a day.
[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
this is driving me crazy.
thanks
Tuesday
Afternoon Mark,
I'm glad to hear this and thanks for letting us know 🙂
Thanks
Michelle
Tuesday
everything seems ok now I have added a separate Wi-Fi router to use for the smart devices. all devices show online at all time.
no issues at all.
thanks
Tuesday
Morning Mark,
How has your connection been over the last few days?
Thanks
Michelle
Friday
OK, just let us know if you experience any further problems
Chris
Chris, Community Team
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Friday
PC is on a wired network, same as all my cameras, then HDMI to tv.
only 1 smart device disconnected in the night and router seems faster to access, looks like it has settled down for now.
maybe it will be ok.
thanks for now....
Friday
Hi Mark,
I can't see any issues at our end, speeds look good. How does the windows PC connect to the TV and how does it connect to the router?
Chris
Chris, Community Team
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Thursday
ok so router is ok if I pause NowTV. it also didnt crash until I started watching NOWTV if that helps, I am watching it on my TV via a windows 11 pc.
Thursday
I have powered down for 15 mins, restarted, router is super slow when I log into it, yes slower than the slow that it was before, computer now keeps asking me if I want to close or wait. I wait. when I go to the logs it shows me one page, I click next page and it logs me out.
I try going to something else in the router and it logs me out. Not getting anywhere. even before this I keep getting notification from Tuya app saying device off line, then it comes back and another device goes offline, but its constant one device then another.
Thursday
Hi
Power the router off for 2 minutes at the mains then back on and see if it lets you log in.
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thursday
thanks, but now when I try to navigate the router, it randomly kicks me out back to log on page.
this is not good.
Thursday
Hi
I've updated the router to the latest firmware, see if this is better.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thursday
just crashed and rebooted again, see log
12.09.2024 14:38:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
12.09.2024 14:38:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
12.09.2024 14:34:04 | Warning | DHCPC | WAN DHCP client (1) stopped |
12.09.2024 14:33:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
12.09.2024 14:33:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
12.09.2024 14:28:19 | Error | DNS | DNS name resolution failure (control-10eu.kebab.jp) |
12.09.2024 14:28:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
12.09.2024 14:28:13 | Error | DNS | DNS name resolution failure (api.intelsa.intel.com) |
on 11-09-2024 07:09 AM
Hi Mark
Thanks for your reply.
If you do experience any further issues then please let us know.
Debbie
on 10-09-2024 05:06 PM
no more kernel panic yet, it would be nice if the new router had Nat loop back like the old one as I have a few cameras.
it would also be nice if it came configured to work with smart home devices, none would connect but I have it working now
thanks
on 06-09-2024 12:27 PM
Hi Mark,
How are you getting on?
Thanks
Michelle
on 04-09-2024 12:18 PM
No problem 🙂
Chris, Community Team
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on 04-09-2024 12:17 PM
thank you, lets hope it sorts everything out.
on 04-09-2024 12:13 PM
Hi Mark,
I've ordered a replacement router. It should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 04-09-2024 11:57 AM
yes I would love a new router. thanks
on 04-09-2024 11:54 AM
yes I would love a new router. thanks