My son’s company has recently gone live with a website, using the Mailchimp website building tools. When viewing this website via the TALKTALK wi-fi broadband service/router, I'm experiencing problems on all devices connected to my TalkTalk Wi-Fi.
All images show up as the broken image symbol. If I switch these devices to 4G then the images all display as normal.
To confirm this is NOT an issue with our home broadband router or ANY of the standard settings that have been in place for many years and with no change in any security software or settings in the past 3 years, the EXACT same problem is being experienced by my other son’s TalkTalk broadband service in his household that is installed in a completely separate household, over 10 miles away.
We have tried everything: cleared cache, restarted devices, tried Chrome, Safari and Brave, incognito mode, no parental controls, turned off any adblockers, no antispam setup, speed test fine, reset the router, and turned router on and off.
Basically, everything we should NOT be having to do, when considering there have been NO problems at all in viewing any other websites on our devices, for many years.
As such, the problem appears to be specific to TalkTalk being unable to work alongside the Mailchimp system.
In summary of what is being experienced, at BOTH separate households:
- When we visit the Mailchimp website using my phone and TalkTalk Wi-Fi, the images are broken
- When we visit a Mailchimp website using my phone's mobile signal, the images are fine
- When we visit a Mailchimp website using my desktop-cabled TalkTalk connection using Firefox/Chrome/Edge, the images are broken
Therefore, it is confirmed that it is a conflict specific to the TalkTalk internet connection. For some reason, the loading of the images into the web browser is prevented.
As a precautionary measure, I have logged into 2 separate household Wi-Fi networks that are NOT TalkTalk, and there are no issues at all in being able to upload the website images on either a mobile phone or laptop. The same laptop when connected to the TalkTalk network once more, does NOT show the images.
Having already taken the initiative to search the TalkTalk HELP area online, I came across the EXACT same issue that was reported regarding the WiX web platform builder. Here is the link to assist your technical team:
https://community.talktalk.co.uk/t5/Broadband/TalkTalk-not-supporting-Wix-websites-All-images-broken...
Therefore, if your technical team are able to contact the Mailchimp technical services team and work out a solution, this would be greatly appreciated.
https://mailchimp.com/help/
JustinB
