Talk talk failing to fix my Internet problem for almost a month now.

[Leebunnybear]

I have no Internet services for the past month now, I have been calling the customer care services from day one and their response as always is - sorry for the inconvenience, we are trying our best to solve the problem. It's costing me alot of money as I cannot use other services without WiFi but still have to pay for the subscriptions.#

[siphosethu-TT]

You can click on the link below for information on auto compensation:

About your auto compensation credit

[Gliwmaeden2]

@Leebunnybear, after it is resolved, you should receive compensation for total loss of service, around a month later.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[siphosethu-TT]

You are most welcome, hopefully it's resolved soon because I know for fact that even I wouldn't survive a day without. Take care and enjoy your day, Lillian. Thanks

[Leebunnybear]

Thank you for your help. I don't have energy to be frustrated anymore. Imagine living with no WiFi for a month but still paying subscriptions for services that need WiFi. Talk talk will not be able to compensate for that. 

Good day and thank you once again Sipho - Gift 

[siphosethu-TT]

Openreach target to fix is on the 30-04-2025 and 66 customers are affected by this currently, So, I would request you to check the fault tracker on 01/05/25. I understand that this must be frustrating on you, but I ask you rest assured it is being looked into and the reason why it's taking so long to fix is due to this being a major issue okay. Thanks

[Leebunnybear]

That will be great, thank you 

[siphosethu-TT]

Thanks for confirming, looking at your account I can see that there is an open case. There seems to be an outage affecting your services so I'm just going to try to get in touch with Openreach and then afterwards update you on what's happening okay. Thanks

[Leebunnybear]

Yes, I am at home 

[siphosethu-TT]

Really sorry about that, will just have it looked into right away. Please confirm if you are currently at home as I will need you to do a few things for me from your end. Thanks

[Leebunnybear]

Yes, still having the problem despite Talk talk sending me a message that all has been resolved and can now use my WiFi. 

I have tried switching it on and off to no avail. 

[siphosethu-TT]

Hi there Leebunnybear, please confirm if you are still having the same issues. Thanks

[fr8ys]

Unfortunately switching won't solve the issue if OpenReach are the network providers concerned as the other ISPs will also use them.

Please complete your profile, using the link i provided, so staff can look into and advise further.

Regarding compensation, this is normally provided once your service has been restored, in line with Ofcom agreements.

[Leebunnybear]

On the 30th of March, there was a fire at the building next to mine hence problems with the fibre connection. In the first week I would see the Open reach team on site but since then noone comes to the site. Talk talk has been sending me text messages to say the problem will be solved. First it was said the Internet connection would be fixed on the 31st of March next it was the 9thof April , then 18th, the 25th and today they have said the 30th. But I never see anyone coming to fix the problem.

I have already requested for a compasation as I had already aid my subscription for March but they told not until network is back. I have used up alot of money on buying alternative data bundles. I feel it's cheaper if I just switch to another broadband company. 

[fr8ys]

If you can also explain how the loss of internet occurred and what steps have already been taken, or not, the staff can pick up for you and advise.

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you