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For queries about your TalkTalk broadband service.

TalkTalk Wi-Fi Hub Broken - Possible to get Eero as replacement?

ElXando
First Timer
Private Message

on ‎25-04-2022 04:32 PM

Message 8 of 8

Hi,

I'm on the Fibre 150 package which I have been a bit over a year, and have been extremely pleased with it. I recently came home after being away for a couple of days and found the internet wasn't working. The Wi-Fi hub seems to be looping - it would flash orange for a while, then alternate flashing orange and white, then stop altogether for a couple of seconds, then repeat. I used the service centre to perform a live connection test which said my connection was fine, so I tried an old tp-link router I had lying around and now everything works again, so I think the router must be faulty and I've also seen community posts of people who had the same issue fixed by a replacement router.

As I'm on Fibre 150 I was hoping I could be sent an Eero 6 to replace the Wi-Fi hub?

Many thanks.

Labels:
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7 REPLIES 7

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to ElXando

on ‎27-04-2022 06:56 AM

Message 1 of 8

Morning,

 

Ok, please let us know how you get on.

 

Thanks

 

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ElXando
First Timer
Private Message

on ‎26-04-2022 04:16 PM

Message 2 of 8

Fair enough, just seems mad that if I choose to swap to FTTP it's costing TalkTalk money in order to send someone to install a new cable for the same exact service, same cost to me and to render redundant a cable that is barely a year old!

Perhaps I'll try a hardware reset on the Wifi hub first and get back to you, thanks.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to ElXando

on ‎26-04-2022 01:13 PM

Message 3 of 8

I'm sorry, yes the Eero is only available to FTTP customer and only those on certain packages


Chris

Chris, Community Team 

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ElXando
First Timer
Private Message

on ‎26-04-2022 12:49 PM

Message 4 of 8

Hi Chris,

I would rather the Amazon Eero if possible?

Or is that only available on Future Fibre? When I had TalkTalk installed, the guy had to run a new cable from the utility pole to my house as the old one was unusable, and my connection is brilliant so I don't think I'd really gain anything by getting FTTP?

Many thanks.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to ElXando

on ‎26-04-2022 10:32 AM

Message 5 of 8

We can send another Wifi hub to test with, would you like me to arrange this?

Chris

Chris, Community Team 

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ElXando
First Timer
Private Message

on ‎26-04-2022 10:14 AM

Message 6 of 8

Hi Chris,

I currently have connected a TP-Link Archer C2: https://www.tp-link.com/uk/home-networking/wifi-router/archer-c2/

The router that I believe to have broken is the TalkTalk Wi-Fi Hub.

Thanks.

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎26-04-2022 07:26 AM

Message 7 of 8

Hi ElXando,

 

I'm sorry to hear that you're experiencing problems with your service. Which router do you currently have connected?

Chris

Chris, Community Team 

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