So this is my last resort as I have not had internet for 5 days. This story goes quite long but I thought I'd share my experience with just how bad TalkTalk have messed me around.
I've been with TalkTalk for years and not had a problem until I tried to upgrade to fibre. I got an engineer in about a month and a half ago, they came in, drilled holes in my wall for SEVERAL hours and then told me that he could not finish the installation and asked if I knew anybody who could drill the holes. He then said he would return next weekend to finish the job but he never returned. Now with my property damaged that was one thing. I couldn't get an engineer in to fix this because I work during the week and apparently all of a sudden they do not do engineer callouts on weekends (even though they originally damaged my property on a weekend).
Now last Friday my internet randomly cuts off so I phone up TalkTalk to figure out what is happening and after 6 hours on the phone, several times they hung up on me. I got told by several different employees that they cancelled my fibre upgrade and at the same time also cancelled my original copper line that I was currently using and in contract for. I then get told by several people that this is not fixable and in order to get my internet back I need to start another 24 month contract with TalkTalk. This is where I have had enough. Over the past 5 days I have spent about 15 hours in total contacting TalkTalk, going to different departments, nobody has been able to help me and what is even more hilarious is they are still charging me for the non existent broadband. Nobody is admitting fault, I have had to go out and by a 5g Hub just to be able to remotely work.
The worst part about this is everyone I talk to is either very sympathetic but "can do nothing for me" and transfer me to another department or they just put me on hold and then hang up. Nobody is trying to help. The only helpful person I have been able to speak to told me that I would need to create a new email address to setup a new contract, and they even recommended I do not go with TalkTalk because of how bad my experience has been. One final thing is, it seems that if we as a customer try and cancel the contract then we get massive fees to pay, however it turns out that TalkTalk can just accidentally cancel the contract any time they want. Seems quite illegal?
I hope nobody else experiences this and if you are reading this before joining, avoid TalkTalk like the plague.
