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Broadband help

For queries about your TalkTalk broadband service.

TalkTalk router firmware

Swade94
Chatterbox
Private Message
Message 11 of 11

Hi,

I would like to know if there’s a way to update my router firmware, it says it’s last update was 2018, Is there a way I can do this? 

 

Current firmware: v1.10t

Modem/Router: DSL-3782

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10 REPLIES 10

Message 1 of 11

Hi Swade94

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Message 2 of 11

Hi Debbie, it’s arrived today it’s night and day difference all around, thank you so much! 

Message 3 of 11

Hi Swade94

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 4 of 11

Hi, I’ve just added the number. Thank you. 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 11

Hi Swade94

 

I'm sorry to hear this.

 

I can send you a replacement router. Please can you add your TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

 

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ferguson
Community Star
Private Message TalkTalk
Message 6 of 11

Before you hasten to do that wait for the support team here to respond, they will likely be able to swap the router out for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Message 7 of 11

The connection recently has started to deteriorate, it’s reached a point where I have to reset it every day. It’s what made me check the firmware and I thought maybe it’s outdated. I guess not much can be done, I’ll look into buying another.

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ferguson
Community Star
Private Message TalkTalk
Message 8 of 11

That is the latest version. Are you having any issues with the router? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Message 9 of 11

Current firmware: v1.10t

Modem/Router: DSL-3782

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martswain
Philosopher
Private Message TalkTalk
Message 10 of 11

EXACTLY what model router do you have and what is the firmware version ?