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Broadband help

For queries about your TalkTalk broadband service.

Talktalk router randomly restarts through the day

gunnermatt
Sightseer
Private Message TalkTalk
Message 11 of 11

I'm having issues with my router which appears to be resetting multiple times a day.

 

First noticed Wi-Fi dropping out and did a line test.  Was told the stable of it could be interference and that might need to change the channel...  But looking at the maintenance pages, it would appear that the router itself is restarting periodically.  I say that because the device uptime resets when it happens (Along with Network, Wi-Fi and Ethernet connection).  So I know the issue isn't Wi-Fi interference.

 

Support on chat have been very unhelpful refusing to understant the physical device is restarting several times a day, as indicated in the logs and the system uptime.

 

If i wasnt in contract i would have ditched Talktalk as the online support has been rubi

 

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10 REPLIES 10

Message 1 of 11

Good morning,

 

I'm glad to hear this and thanks for confirming 🙂

 

Michelle

 

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Message 2 of 11

so far so good, fingers crossed.

 

Thanks

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Message 3 of 11

Morning gunnermatt

 

How's the connection been over the weekend?

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Message 4 of 11

Router received... working well so far, thanks.

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Message 5 of 11

Morning,

 

Just checking back in to see if the router has arrived?

 

Thanks

 

Michelle

 

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Message 6 of 11

Hi gunnermatt

 

No problem 🙂

 

Yes please, there will be a returns bag in the box for the old router to be returned.

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gunnermatt
Sightseer
Private Message TalkTalk
Message 7 of 11

Thanks again,  do i need to return the old router?

Message 8 of 11

HI gunnermatt

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks again.

 

Debbie

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gunnermatt
Sightseer
Private Message TalkTalk
Message 9 of 11

Hi Debbie, i've added that now... many thanks for your help.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi gunnermatt

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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