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For queries about your TalkTalk broadband service.

Talktalk's lack of transparency about dire financial position.

angrybat66
First Timer
Private Message TalkTalk

on ‎28-08-2024 07:28 PM

Message 3 of 3

How do we complain about the lack of information given to Shell customers about Talktalk's dire financial situation in July.  It  had a 1billion debt and no interest from investors.  Shell customers were not informed and could have ended up being sold again to another provider.  The acquisition of Shell customers has been used to act as security for bondholders. On August 26th the Chief Financial Officer, was still in discussion with potential investors. I think all ex-Shell and TalkTalk customers should be told.

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2 REPLIES 2

ferguson
Community Star
Private Message TalkTalk

on ‎29-08-2024 07:38 PM

Message 1 of 3

https://www.talktalkgroup.com/newsroom/refinancing-update

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-08-2024 07:37 PM

Message 2 of 3

Well, ongoing Talktalk customers  have not been told either. 

 

Your service had to be maintained, come what may. Talktalk was already there in the background providing the service. The only change is who does the billing  / admin side of things, @angrybat66.

 

This change came with no penalty, of course  - if you had chosen to change supplier altogether while still in contract with Shell it would have been costly for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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