Hi there,
My wifi has been down since yesterday morning, I did a live connection test on the talktalk website and it confirmed there is an issue with the broadband between my home and talktalks servers. I clicked fix connection and talktalk disabled my wifi for a few minutes and it worked again... for only 10 minutes then my connection dropped and its been like that since yesterday from around 12pm.
Now every time I tried to run another live test to fix the problem there is always a technical issue please try again later. I checked to see that talktalks help desk is apparently open 7days a week, but I called them not more than 10 mins ago and apparently they're closed. The automated voice said "oh, are you calling about the broadband issue we're trying to fix?" I said yes, and it said "oops, sorry, we're closed." what a load of nonsense.
After selecting the troubleshoot option on the talktalk site and trying all their troubleshooting methods nothing still works, I was given the option to initiate a live chat which is apparently open 7 days a week also but the button to click doesn't even work.
I work from home and this is absolutely ridiculous. I've jumped through every hoop that I can find on this confusing website and nothing works. You should not advertise your helpdesk being open 7 days a week when clearly it is not.
Also, fix your live chat button, it does not work and doesn't initiate the live chat between the employees apparently "working" there.
