URGENT - PLEASE FIX MY VPN BEFORE TOMORROW MORNING - NEED FIRMWARE UPDATE

[FixMyVPNPlease123]

Hello,

As per the other topics on this forum, we have a new talk talk hub with the firmware version SG4K100136

This is breaking the VPN i use for work, after reading the other posts on this forum i can see that you can push a new firmware version through to our router that would fix the issue.

I've updated my community profile with my mobile number.

Please could you urgently send this firmware update through so i'm able to work tomorrow?

For reference these are some of the other forum topics on this post:

https://community.talktalk.co.uk/t5/Broadband/VPN-issue/m-p/2882897
https://community.talktalk.co.uk/t5/Fibre/Work-VPN-access-blocked-with-new-TalkTalk-fibre/td-p/28777...

Thanks in advance for your help

[Chris-TalkTalk]

Thanks, I'm going to see if our product team can update your firmware, hopefully they'll be able to do it

Chris

[FixMyVPNPlease123]

Done 🙂

[Chris-TalkTalk]

Could you add it to the private notes section of your  community profile 

Thanks

Chris

[FixMyVPNPlease123]

Hi Chris, 

As per your e-mail request, should i give you that info here or can you e-mail me a number to PM on?

Thanks

[Chris-TalkTalk]

Hi,

Could you PM me with the serial number of the router please, it should be on the label on the back

Chris

[Chris-TalkTalk]

Will do but it it's at least partially a problem at our end. Unfortunately as I can't get into the system at the moment I don't even know if the firmware update will work when I do get in

Chris

[FixMyVPNPlease123]

Hi Chris,

Thanks for the e-mail and for the update, albeit not yet good news.

If i can do anything to assist please let me know.

Thanks

[Chris-TalkTalk]

I'm sorry, I've tried but experiencing some system issue that stopping me updating your firmware, I'll keep trying

Chris

[Chris-TalkTalk]

OK I'll give it a try now

[FixMyVPNPlease123]

Hi Chris,

As per your e-mail i have switched the router off for half an hour and have just switched it back on if you would like to try again.

Thanks

[Chris-TalkTalk]

Hi,

I'm experiencing problems communicating with your router, could you switch your router off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this and I'll have another try

Chris

[FixMyVPNPlease123]

Hi Chris,

We've managed to find the number and put it in our profile.

Please could you fix this please?

Thanks

[Chris-TalkTalk]

Hi,

Can you add your TalkTalk landline telephone number to your Community Profile and we'll take a look at this for you

Chris

[Divsec]

Hi @FixMyVPNPlease123 your post has been escalated and should be resolved today during working hours