Intermittent Connection

[AmberParlsow]

The internet is constantly dropping.

Ive already been sent a new router.

They reset it all this afternoon and it was better for about an hour, now its dropping constantly again. 

I can’t believe I can’t talk to anyone past 8pm! I’m supposed to wait until tomorrow morning with useless internet?! 

[siphosethu-TT]

Hi Amber, I just want to check if you are still experiencing connection issue after the engineer visit on the 02.05.2025? Thanks
 

[AmberParlsow]

I’m aware. I’ve had issue after issue since I joined. 

[Gliwmaeden2]

@AmberParlsow, to leave Talktalk you would need to phone 03451 720088, after 9am - but early termination fees will be charged if you have not given Talktalk long enough to sort out the issue. 

I can't remember the exact amount of time, but it's more like a month of unresolved difficulties, having given Talktalk every chance to sort it, not a week, and there's also the 30 days' notice that's required. 

[AmberParlsow]

We had an engineer out this morning.

Said they moved us to a less congested channel.

It’s 1.30 am and the internet keeps dropping every 2 minutes. 

At this point I just want to leave talk talk. You aren’t providing the service you should be, and there have been issues since we joined.

[siphosethu-TT]

Hi there AmberParlsow, please confirm if you are still having the same issue. Thanks

[ferguson]

Have you tried connecting at the test socket?

[AmberParlsow]

At this point, should I just phone, now I’m home? The whole point of me using this forum was to try to get out of hours help, but that was pointless too.

im honestly shocked TalkTalk don’t have a technical team specifically for this. If your internet goes down out of hours, you can’t do a thing about it. Absolutely ridiculous 

[AmberParlsow]

No. I’m home now.

FYI our broadband was down last Thursday almost all day - and has been terrible ever since. So I wonder if it is related?

[angelique-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[AmberParlsow]

Thank you 

[ferguson]

@AmberParlsow 

I have also just noticed that there were a few exchanges earlier about having a phone. You haven't said though whether you have tried connecting at the test socket as I suggested yesterday.

[angelique-TT]

I can begin with the checks and see how far we get and then I can pause the case when needed and you can chat back when you get home. 

[ferguson]

@AmberParlsow 

It looks like you posted at the same time as Angelique, who has confirmed she will still be around.

@angelique-TT 

Are there any tests you can do while the customer is not there? They have said they can contact home to pass on any instructions if necessary. 

[AmberParlsow]

Honestly, I’m appalled at the lack of help for issues out of office hours. I have had this problem all weekend and have no way to fix it. 

I can ask my husband to do whatever you need him to do. If you can just try to help please. 

[angelique-TT]

We are available on this platform until 6pm however you can also contact our online chat team using the below chat link should you get in touch just before or after 6pm : 

http://community.talktalk.co.uk/onlinechat 

SMS, Web Messaging, Rich Messaging - Monday to Friday: 8am - 9pm | Saturday: 8am - 7pm | Sunday: 9am - 7pm

[Gliwmaeden2]

Staff are not usually on here much after 5pm, @AmberParlsow.

[AmberParlsow]

Might be worth doing it at 5.30 when I’m home?

[angelique-TT]

So, because you are not at home we might not be able to complete with the checks. Will you be able to chat back when you get home or will your husband be able to chat in instead?

[AmberParlsow]

I am at work now unfortunately. My husband is home. 

[angelique-TT]

I'm really sorry to hear that. I will look into this for you.