Intermittent Connection

[AmberParlsow]

The internet is constantly dropping.

Ive already been sent a new router.

They reset it all this afternoon and it was better for about an hour, now its dropping constantly again. 

I can’t believe I can’t talk to anyone past 8pm! I’m supposed to wait until tomorrow morning with useless internet?! 

[AmberParlsow]

It won’t let me send any more private messages. Yes everything is back how it was

[AmberParlsow]

It was a talk talk engineer. And no. It doesn’t fit.

[ferguson]

What kind of "engineer" was this? Can you post a clear picture of the microfilter in question, showing all the connectors?

[AmberParlsow]

So what happens now?

[AmberParlsow]

No it won’t fit due to the shape. The engineer that visited, confirmed this 

[ferguson]

OK, can you not use that to connect at the test socket?

[siphosethu-TT]

Please reattach your faceplate back onto the master socket and everything else as it was okay. Thanks

[siphosethu-TT]

We can see the line test still indicating an internal wiring issue after your equipment was disconnected, so this will need further investigation. Thanks

[AmberParlsow]

That’s a micro filter, that doesn’t fit and is not connected in any way 

[ferguson]

Sorry to intervene, but @AmberParlsow what is that white item, partially visible towards the bottom of yourn picture? The cable appears to be going via that, rather than directly to the socket.

[siphosethu-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[siphosethu-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you. Thanks

[AmberParlsow]

Yes 

[siphosethu-TT]

I take it you were able to remove the faceplate, correct? Thanks

[AmberParlsow]

I do not have the “spare adsl filter”

[siphosethu-TT]

Oh yes, I understand. I don't know how we going to do it but I've provided a link with steps you'll follow okay. Thanks

Your guide to main phone sockets - TalkTalk Help & Support

You use the video and after following the steps please let me know how it goes. Thanks

[AmberParlsow]

Sure - or just tell me. I just can’t confirm anything to you.

[siphosethu-TT]

Would it be possible if I were to do that? Thanks

[siphosethu-TT]

[siphosethu-TT]

I can send you a video which will show you how. Thanks