Unable to connect to work VPN

[SueC67]

I am unable to connect to work VPN, I have tried form other locations away form home & is fine & works at home it's not, anybody help?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[SueC67]

Okay thank you 🙂 Hopefully will resolve, thanks for your help , have a Great Xmas & Happy new year 🙂

[Karl-TalkTalk]

Hi

Yes, a different model router is on the way to you.  We have recently identified an issue with VPN with a recent firmware on your current router.  A new firmware is being prepared and this will be resolved, but for now, a different model router is on the way to you.

Thanks  

Karl. 

[SueC67]

Hi Karl, as in you are sending a new router? that could be the issue?

[Karl-TalkTalk]

Hi

i've a different model router on the way so this can be ruled out.

Thanks  

Karl. 

[SueC67]

Done, I think, 

[Karl-TalkTalk]

Hi Sue

Can you please add your home phone number to your 'Community Profile' so I can look at this for you.

Thanks  

Karl. 

[SueC67]

I have no idea, I looked on the router & doesn't show a model number, it was fine until a few weeks ago then stopped working, work couldn't acess via Splashtop either then but online chat managed to get that resolved but still can't get on VPN

[Karl-TalkTalk]

Hi

Which model router do you have and which VPN client are you using,

Thanks  

Karl.