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Unable to log into cisco secure client

helenbm2508*
First Timer
Private Message TalkTalk

on ‎18-11-2024 11:16 AM

Message 5 of 5

I'm unable to log into cisco secure client and understand from previous messages I need an update done to my router. 

 

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-11-2024 11:00 AM

Message 1 of 5

Hi helenbm2508*

 

My colleague Michelle has posted on your other topic here Re: Unable to connect to Cisco Secure Client - TalkTalk Help & Support

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-11-2024 01:37 PM

Message 2 of 5

Please can you check it, if you just go to the router login page (192.168.1.1), you do not need to log in at all. The version number, probably ending in 202 is shown near the bottom left of the page.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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helenbm2508*
First Timer
Private Message TalkTalk

on ‎18-11-2024 01:34 PM

Message 3 of 5

I have no idea. It was fine Friday but not Saturday. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-11-2024 01:30 PM

Message 4 of 5

What make/model of router are you using & what firmware is it running? Assuming it is a Sagemcom, this bug was introduced in firmware V202, but has subsequently been fixed in V206. This is currently being rolled out to all of these routers currently.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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