Unbelievably bad customer service
on 26-11-2024 05:53 PM
Message 24 of 24
I've just joined TalkTalk and I'm not very impressed. My wifi is dropping in and out, I'm having to turn it on and off again all day to use it and when I tried to contact TT about it.... forget it. I've just spent the last hour trying to speak to someone, but to no avail. It took about 15 attempts to register (constant 'technical fault' on website) and don't even get me started on the 'live' chat - 'dead' chat would be more appropriate given the delayed response.
Being with TalkTalk has had a massively negative impact on me, and I'm not sure that's what you want from customers still on their 30 day trial.
Andrew Mills
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23 REPLIES 23
on 20-12-2024 03:04 PM
Message 1 of 24
Ok, I've passed this to our Complaints team and asked them to contact you
Chris
Chris, Community Team
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on 20-12-2024 02:14 PM
Message 2 of 24
Can call any time now as I'm off for Xmas.
Andrew Mills
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on 20-12-2024 11:11 AM
Message 3 of 24
Hi Teaspoon87,
When is the best time to call you?
Chris
Chris, Community Team
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on 19-12-2024 04:04 PM
Message 4 of 24
Still problems. Got an email saying I hadn't picked up so either I call (definitely not gonna happen - I don't have a spare 14 hours to wait on hold or be hung up on) or you'll close the complaint. Please call again - I would've just replied to your email but.... that's right, no contacts allowed unless it comes from you. That seems like a good way to win over customers.
Andrew Mills
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on 03-12-2024 08:22 AM
Message 5 of 24
Line test isn't showing any disconnections since the 30 Nov which appears to be a profile change. Have you experienced disconnection over the last couple of days?
Chris
Chris, Community Team
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on 02-12-2024 01:48 PM
Message 6 of 24
The wifi continues to drop in and out - how long should I expect this to continue before I know it's not just a moving in issue?
Andrew Mills
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on 02-12-2024 07:57 AM
Message 7 of 24
Hi Teaspoon87,
The ordered is showing complete, does everything seem to be OK now?
Chris
Chris, Community Team
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on 27-11-2024 05:06 PM
Message 8 of 24
Wait for the support team to respond again. As TalkTalk employees they are obliged to help customers however hostile and unpleasant they may be. I am not.
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on 27-11-2024 04:42 PM
Message 9 of 24
Thanks. Thank goodness for people like Ferguson. He's good. I'm bad. And I guess TalkTalk are indifferent? Also, why are you getting involved? I'm not sure TalkTalk will go out with you
Andrew Mills
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on 27-11-2024 04:39 PM
Message 10 of 24
Have you read the actual responses? I realise you're unhappy, but you are getting support from the team here so just give it a wee bit more time.
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on 27-11-2024 04:37 PM
Message 11 of 24
Mind. Your. Own. Business.
Andrew Mills
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on 27-11-2024 04:35 PM
Message 12 of 24
I tell you what, I'll make it simple:
My wifi keeps dropping in and out - I have to turn it on and off again to sort it out:
Answer 1: This is normal and part of the process during the first couple of weeks
Answer 2: We can monitor the line and give you feedback
Answer 3: This is unusual and we will send an engineer round to check
Just pick one of the answers and let's take it from there. Wow.
Andrew Mills
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on 27-11-2024 04:34 PM
Message 13 of 24
There's no need to be so rude, I am just a customer like yourself, I can't answer your questions. Chris has already said that Openreach are on the case, there clearly is an issue it, but it seems that it is also being dealt with.
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on 27-11-2024 04:26 PM
Message 14 of 24
Of course - I wouldn't want anyone to know my landline number which is not connected and has nothing to do with me. Anyhoo (🙄) let's try the bit where you actually answer a question. I really think you can do it this time.
Andrew Mills
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on 27-11-2024 04:20 PM
Message 15 of 24
I have removed the image for your own security as it contains your full phone number. Try just clipping the message text and reposting.
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on 27-11-2024 03:21 PM - last edited on 27-11-2024 04:15 PM by ferguson
Message 16 of 24
Siiiiiiiiiiggggggghhhhhhhhhhh
Why does it say this on my profile page?
Andrew Mills
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on 27-11-2024 03:19 PM
Message 17 of 24
Not interested in responding to any of the problems I've identified? That's cool. Great service. Are you actually interested in keeping me as a customer, or couldn't care less? Genuine question.
Andrew Mills
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on 27-11-2024 03:17 PM
Message 18 of 24
I've spoken to the Openreach desk agent, they are going to complete the order on their systems which can take up to 24 hours, they've asked us to check back on the 29th
Chris
Chris, Community Team
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on 27-11-2024 03:17 PM
Message 19 of 24
Also, for some reason, and quite in the contrary to every other system on the planet, you have to scroll UP to see the latest message on your forum. As a consequence I replied to a different message - please see below.
Andrew Mills
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on 27-11-2024 03:15 PM
Message 20 of 24
Yeah, I've done that. Also, your team got in touch with me. Took up a lot of my time on a painfully slow 'live chat' on WhatsApp where they told me to call a number where I would 'definitely be connected to a human.' Can you guess what happened?
Here is the situation:
I have a query. A 2 minute question which could be answered quickly and succinctly by a human
Because of your abysmal system, it's taken me 2 - nearly 3 days to report it
AND I'M NO CLOSER TO COMPLETING AS I WAS FROM THE VERY START.
I feel like this is a wind-up. This can't be the way you treat your new customers, it just can't be.
Andrew Mills
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