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Broadband help

For queries about your TalkTalk broadband service.

Upgrade firmware from v1.05t please

robulon
Popular Poster
Private Message TalkTalk
Message 7 of 7

Hi, 

 

I am having regular issues with my Huawei-DG8041W restarting with an error message saying 'Cause: System reset due to kernel panic'. I have read in other threads on the forum that this may be fixed by requesting that TalkTalk upgrade the firmware from v1.05t to V1.06 (although these posts were from August 2021 so not sure if there may be an even more recent firmware available now.

 

Either way, I would like my firmware to be updated please so I can see if this resolves my issue.

 

Many thanks

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6 REPLIES 6

Message 1 of 7

Hi robulon

 

How's the connection been?

 

Thanks

 

Debbie

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Message 2 of 7

Hi robulon

 

No problem 🙂

 

Thanks

 

Debbie

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robulon
Popular Poster
Private Message TalkTalk
Message 3 of 7

I will do, thank you Debbie

Message 4 of 7

Hi robulon

 

Thanks for updating your Community Profile.

 

I've made a change to your router firmware, please can you monitor the connection over the next few days and let us know how it compares.

 

Debbie

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robulon
Popular Poster
Private Message TalkTalk
Message 5 of 7

Hi Michelle,

 

I've just updated my profile details. 

 

Thank you

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks