Router problem - constantly rebooting

[BarryF2]

Hi, message for TalkTalk rather than community I suspect.  I think router is on last legs.  Needs rebooted 2 or 3 times at day, and is making working from home and general internet use very challenging.

[Karl-TalkTalk]

Yes Please, there should be a returns bag with the new router 🙂

Thanks  

Karl. 

[BarryF2]

Thank you.  When it has been rebooted it works fine for a couple of hours, then grinds to a halt again.  Fingers crossed a new one will solve.  Presume if it does you want me to send the old one back?

[Karl-TalkTalk]

Hi

Tested the line to be safe, all looks clear, no issues showing.  A router is on the way to you to see if this helps..

Karl

[BarryF2]

Thanks Karl.  Have done that now.

B

[Karl-TalkTalk]

Hi
 

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.