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Broadband help

For queries about your TalkTalk broadband service.

VPN Issue

Lawrence6
First Timer
Private Message

on ‎15-08-2022 01:22 PM

Message 2 of 2

Wonder if anyone can help, since June 2022, I have been unable to access my VPN.  today I thought, let me sort this out as I am working from home again. I spent 2hrs on the live chat speaking with someone telling me to disconnect, shut down, reboot, disconnect, shut down and reboot.  In the end, they told me that I need to contact my IT department, even though I had gone to them before, as I thought it was my laptop, and a thorough check was given.

Surprise, surprise Talktalk somehow managed to get an error and cut me off.

I rang the Talk Talk technical department only to be told if it's an internet problem they can help but they can't help if it's a VPN issue

The router I have is a Sagemcom fast 5364, TalkTalk super hub (but not VPN accessible???)

Can anyone suggest what I should do next?

 

Thanks

 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎17-08-2022 08:32 AM

Message 1 of 2

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

 

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