Since I joined talktalk I have issues with my work computer when working from home, I even opened this topic
The problem was not resolved and I changed jobs and in this new one I work more form home, also, the problem is worse, many apps takes forever o open, such as webex meetings and even excel. I believe is intolerable that VPN issues like this happen, working from home is something normal and widespread, I cannot accept the fact that I pay for a service that does not allow this.
Please provide a solution asap.
Give the router a reboot. If still slow, log into the router and change the DNS to 22.214.171.124 & 126.96.36.199
See if the different DNS alters performance when connected to the VPN.
The new router arrived and the problem is still here. This is the third router form talk talk I have in order to resolve the problem but it just doesn't. After the first change you made it was working really well, webex opening fast, no need to wait to load and then the problem was back. Since the first time I got in touch with you to report this problem, more than a year ago the solution is intermittent, sometimes work sometimes don't and I want a DEFINITIVE SOLUTION, and I want it now, I need my connection working in order to work properly and access my company tools. Honestly, I feel so frustrated because I pay for a service and only get half service in return, again, it is INTOLERABLE that talktalk does not work with VPNs!!!! Remote working is a reality and you are behind.
Please solve this asap.
Is the router that you have connected at the moment, the one you've just received. It's not running the latest firmware version so we can update it if it's convenient
I've tried updating your router firmware but its failed, could you reboot your router and let us know when you've done this and we'll have another go
Any news? I am working form home today and facing issues. This needs to be fixed asap! BTW, this modem I received looks the same as the previous one, unless there is a difference in hardware/software, I don't understand why we are going through this process again (the previous modem already had the most updated firmware)
I feel we are going in circles here, please explain what is the difference from this router I received a couple of weeks ago to the previous one? The previous one was successfully updated by your team and I still have the issue. Today I had problems again for joining WebEx meetings. I feel my time is being wasted with pointless actions (change router, updated router, update DNS which I could not do because the router interface did not allow me to) meanwhile, the problem is here, I am getting stressed and it is affecting my work, this is beyond ridiculous. I want it solved NOW, I am not ignorant in technology, this is clearly some restriction to VPNs imposed by talktalk that affects people that need to work form home. Again, please resolve this NOW I will take the measures to cancel this contract and go with a competitor since you fail to deliver a decent service as expected.
I'm sorry for any inconvenience caused by this issue
I think both routers that you have are the same model (HG635). There is no known issue, as far as I'm aware, with the HG635 in VPN's but I can send you a different make and model of router to test with just to make sure that it's not a specific problem with this router and your VPN client