My work is preparing us to work from home again due to the ongoing pandemic, and had to work from home last Friday, but could not connect to the office VPN, even though I had previously. We tested the computers connectivity to the VPN through other routers and has been able to connect fine. I have talked with my company's IT department, who have recommended I talk to TalkTalk.
The suggestions that TalkTalk's technical support have given me, from the article, have not worked, including connecting my computer to an Ethernet connection and resetting the router to the factory settings etc. When I called again today, they suggested the same thing, and then hung up on me, after being on the call for 45 minutes.
I cannot use my phone either as a Hotspot as Apple does not support this type of VPN, not that I should have to. We are possibly moving back into lockdown, and I will have no ability to work from home if this is not solved.
