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Broadband help

For queries about your TalkTalk broadband service.

VPN issues. help needed

MARSHALLRJ
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

I use Cisco VPN for work and it has not connected since Wednesday last week. I see it’s clearly an issue on other threads so please can you fix asap! 

Labels:
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

28 minutes ago

Message 1 of 3

Hi @MARSHALLRJ 

 

I'm really sorry to hear this.

 

I've made a change to your router firmware, please can you retest?

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?   

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0 Likes

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Thanks for starting your own topic.  🙂

 

It will help the support team to look into this for you if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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