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VPN not working with TalkTalk router

brendenward35
First Timer
Private Message

on ‎05-07-2022 01:25 PM

Message 3 of 3

Hi,

We have 2 users working from home both with TalkTalk and neither can connect to the office using the TalkTalk ADSL routers.  One had no issues before she was sent a new router the other was working ok till suddenly it stopped a few weeks ago. I've no idea why these ASDL routers don't connect to our VPN network. A colleague mentioned he had similar issues with connecting his home CCTV to the cloud had to go into the settings and change the DNS to google instead of the TalkTalk DNS servers so not sure if this will make any difference.

Any help ideas will be most welcome

Thanks

Brenden

Brenden Ward
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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎08-07-2022 07:08 AM

Message 1 of 3

Hello,

 

Please can you ask your colleagues to create a topic on this Community and we can look into this for them.

 

Thanks

 

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Divsec
Community Star
Private Message TalkTalk

on ‎08-07-2022 06:57 AM

Message 2 of 3

Hi @brendenward35 best advice is ask your users to contact through this community. Then appropriate remedies will be applied

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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